Frequently Asked Questions

Account Opening FAQ

How long does it take to open a live account?

Trading accounts can take up to 24hrs to be approved, you can check the status of your account via the client portal under 'My Account'.

What proof of address document is required?

We require a recent utility bill (Water/Electricity bill) or a recent bank statement dated within the last six months. Please note that online statements/mobile phone bills are not accepted.

Do I need to download any software before I start trading?

Trading platforms can be downloaded via our websites - please click on our trading platform link for more information.

FAQ client funding

How do I deposit funds into my trading account?

Deposits can be made via the client portal. Methods can be chosen by clicking on the 'Deposit Funds' tab. Please note that deposits can take up to 24hrs to be processed depending on the method used. Bank Wire transfers can take up to 3 working days depending on the bank.

What are the different payment methods I can use to fund my account?

eTrader allows deposits and withdrawals using a simple, easy-to-use single interface. Whilst eTrader does not accept cash deposits, we offer a number of alternative reliable methods for account funding. Please click on our funding link for more information:

Can I withdraw funds when I have open positions?

You are able to withdraw funds if you have open positions on your platform. Please note that your free margin must exceed the amount specified in the withdrawal instruction, including all payment charges. You will not be able to make a request if you have insufficient funds.

What is the minimum amount for opening a trading account?

The minimum amount to be able to trade with eTrader is $100 or the equivalent in cross currencies.

Trading FAQ

What happens if my account goes negative?

The company offers a Negative Balance Protection, meaning that all negative balances are covered by the company.

What are the trading hours?

The trading hours are 24 hours per day, starting at 00:00 Monday and closing at 24:00 Friday server time. Server time is GMT + 2 (GMT + 3 applies during daylight saving/summer time).

The price on the chart is different than the price appearing on my trading terminal. Why?

The charts show the Bid price by default. A Buy position is opened with the Ask price and closed with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore the difference in price is due to the spread.

Trading Platform FAQ

Sometimes when I’m trying to place an order I got an error message says “Trade Context is busy”, how this can be solved?

Simply restart your MetaTrader 5 terminal by closing it and launching it again.

After installing MT5 on my Mac the system blocked application because it came from “unknown developer” or similar. What should I do?

Apple has changed the security settings to only allow installations from the App Store. To have it working, please go to “System Preferences > Security & Privacy”. On the General Tab click the little lock in the lower left corner to unlock the general preference panel. Please select the “Anywhere” option from the menu.

I forgot my MT5 password. What should I do?

This can be done via the client portal. Click on 'My Account' , Overview , and then click on 'Actions' next to the account that you wish for the password to be changed.

List of Frequently Asked Questions at Download Here.

Trading is risky and your entire investment may be at risk.